PRIVACY POLICY

1. OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

• User privacy and data protection are human rights
• We have a duty of care to our customers
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute your personal information

2. RELEVANT LEGISLATION

Along with our business, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)

This site's compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences' specific data protection and user privacy legislation, you should contact our data protection officer (details of whom can be found in section 9) for clarification.

3. PERSONAL INFORMATION. WHY AND HOW WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Contact form and emails

Should you choose to use the form on our Contact page or send us an email using a link on our website, none of the data you supply will be stored on this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our hosting provider's SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

4. HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.0 above, none of the data you submit using our contact form or in an email, is stored on our website. However, if you submit a testimonial, this is the only occasion where personal data will be retained to aid certain features of this website. Any data submitted is not stored as a personal record. The only data we retain is the customers name, surname, and the make & model of motorcycle owned. Any other information submitted within the testimonial form, such as an email address, is erased. In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored 'key' before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

5. ABOUT THIS WEBSITE'S SERVER

This website is hosted by Freeola within a secure UK data centre located in Essex just outside London.

6. THIRD PARTY DATA PROCESSORS

Any data submitted to us via our own email links, or through our contact or testimonial forms WILL NOT be passed onto a third party.

7. DATA BREACHES

We will report any unlawful data breach of this website to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8. DATA CONTROLLER

The data controller of this website is: Carl Harrison Motorcycle Services, a UK company based in Harleston, Norfolk.

Whose registered office is:
Unit 1,
52 London Road,
Harleston,
Norfolk.
IP20 9BZ

And whose operating office is:
Unit 1,
52 London Road,
Harleston,
Norfolk.
IP20 9BZ

9. DATA PROTECTION OFFICER (DPO)

Mr Rod Urquhart
Webmaster, Carl Harrison Motorcycles
Telephone: 01379 852020
Email: webmaster@carlharrisonmotorcycles.co.uk

10. CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our customers or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

10.1 Change Log

30/05/2018 - V1.0 - Initial edition of privacy policy to take into account new GPDR legislation.